Solutions >> PBX

Solutions: PBX

A private branch exchange (PBX) is a telephone exchange that serves a particular business or office, as opposed to one that a common carrier or telephone company operates for many businesses or for the general public.

PBXs make connections among the internal telephones of a private organization — usually a business — and also connect them to the public switched telephone network (PSTN) via trunk lines. Because they incorporate telephones, fax machines, modems, and more, the general term "extension" is used to refer to any end point on the branch.

IP-PBX, implemented using Streamco Smartswitch can give a fast variety of complex and useful features to the enterprise, such as Call Forwarding, Call Transfer, Call Recording, IVR, etc. Additionally, due to operator functions of Streamco Smartswitch, the one can use its hunting and billing capabilities in cases when connecting to several (VoIP) providers simultaneously. For instance, you can use LCR (Least Cost Routing) feature of the system, thus reducing the telephony costs for the whole organization.

A brief list of currently implemented PBX features:

Additional features that are not included in the generic PBX feature list, but which might come in handy for your business:

Enterprise uses Streamco Smartswitch as a PBX system. Calls from the outer world are answered by a Secretary. She transfers calls to CEO or to one of the departments. Members of Sales Department can reach each other or members of Marketing Department dialing the known extensions. Everyone can make calls to the outer world via trunks.