Solutions >> Call Center

Solutions: Call Center

Call center is a centralized office, that is used for retrieval and transmission of big amount of data, that comes from the phone. Call center performs a distribution of incoming call stream from the clients or potential buyers that relates to the product/service support.

Below are the tasks, that are performed by the call center on the basis of Smartswitch:

Fingure 1, The calls from PSTN are enqueued and distributed over operators.

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