We use transparent and consistent pricing for all customers, based on the scope of work rather than client's size.
The cost of licensing and support is fixed and does not depend on negotiation.
We rarely adjust pricing for existing customers, which means long-term clients may retain earlier commercial terms established at the time of onboarding.
Most of our costs are related to implementation: installation, initial configuration, training on how to use the system, and joint testing with the client.
The price also includes a reasonable allowance for minor adjustments as part of requirement refinements identified during the agreement phase.
We offer two support packages to choose from.
The cost is the same for all product editions.
Minimum duration: 6 months.
Continuous support covering system maintenance, updates, and operational assistance.
Lower monthly cost is enabled by distributed workload, long-term engagement, and a stable maintenance scope.
SLA is available due to continuous system maintenance and an established system history, ensuring predictable response times and consistent service quality.
Minimum duration: 1 month.
Short-term support for post-delivery assistance, issue resolution, and minor adjustments.
Higher monthly cost due to concentrated workload and intensive engagement over a limited period.
SLA is not included, as this support model covers ad-hoc troubleshooting in environments where system state and configuration may change outside of controlled maintenance scope.