Using web access, a customer can check the status of opened tasks for enhancement, tasks for support and tasks for bug fixes. Also client can leave comments and attach files to each task. This will give client chance to closer participate in development process, giving instructions and guidance for better solution while the task is being performed by our engineers.
When the Streamco's employees leave comment for a task or change its status (for example, closing it), the system automatically sends e-mail.
The tasks, opened for a customerm are confidential. Other customers cannot access them.
We are sure, that presentation of a system of such kind will move the customer service to the new level of quality.
Also this system has public access (not for customers). Under public access everyone can explore public information, such as publicly available projects or Wiki.
